Return & Refund Policy

At Thenovicare, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase or your order number is required.
• Beauty, personal care, and hygiene products must be unopened and unused for health and safety reasons.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item and packaging. We will review the issue and, if approved, provide a replacement or full refund.

Refunds

Once we receive and inspect your returned item, we will notify you of the result.

If your return is approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Return Shipping

For returns due to a change of mind, the customer is responsible for the return shipping cost.

If the item is defective, damaged, or incorrect, we will cover the reasonable return shipping cost.

Non-Returnable Items

For hygiene and safety reasons, we generally cannot accept returns for:

• Opened or used beauty and personal care products
• Opened cleaning or hygiene products
• Items that have been damaged or altered after delivery
• Gift cards

How to Request a Return

Please contact us at thenovicare@163.com with:

• Your order number
• The reason for your return
• Photos, if the item is damaged or defective

Our customer service team will provide you with the next steps.

Please do not send an item back before contacting us.

We reserve the right to refuse returns that do not meet the conditions above.