Shipping policy
Shipping Policy
At Thenovicare, we work to get your order to you as quickly and safely as possible.
1. Order Processing
Orders are typically processed within 1–2 business days after payment is successfully received.
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Times
Estimated delivery times may vary depending on your shipping destination and selected shipping method.
Typical delivery times are:
United States: 5–10 business days
International: 7–12 business days
Please note that these are estimated delivery times and are not guaranteed.
Delays may occur due to customs clearance, weather, carrier issues, holidays, or other circumstances beyond our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your shipping address, order size, and available shipping options.
From time to time, we may offer free shipping or other shipping promotions. Any applicable offer will be clearly displayed on our website or at checkout.
4. Order Tracking
Once your order has been shipped, you may receive a tracking number by email.
Please allow 1–3 business days for tracking information to become active after the shipping carrier receives your package.
If your tracking information has not updated for several days, please contact us and we will help you check the status of your shipment.
5. Incorrect Shipping Information
Please make sure your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address and the package is returned or requires reshipping, additional shipping charges may apply.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist you before the order is shipped.
6. Lost, Stolen, or Damaged Packages
If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and the local delivery carrier.
If your package arrives damaged, please contact us within 7 days of delivery and provide your order number and photos of the damaged package and products.
We will review the situation and work with you to find an appropriate solution.
7. Customs, Duties, and Taxes
For international orders, additional customs duties, import taxes, or other fees may be charged by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs policies vary by country, and we cannot guarantee how long an international shipment may take to clear customs.
8. Delivery Delays
While we do our best to provide accurate delivery estimates, Thenovicare is not responsible for delays caused by shipping carriers, customs, weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.
If your order is significantly delayed, please contact us and we will assist you in checking the shipment status.
9. Contact Us
If you have any questions about your order or shipping, please contact us:
Email: thenovicare@163.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
We aim to respond to customer inquiries within 1–2 business days.