White Acrylic Bathtub Fine Scratch Repair Wax

At Thenovicare, we offer secure and convenient payment options to make your shopping experience as simple as possible.

1. Accepted Payment Methods

We currently accept the following payment methods, depending on availability at checkout:

Visa
Mastercard
American Express
Discover
PayPal
Other payment methods displayed at checkout

Available payment methods may vary depending on your location, device, and other factors.

2. Payment Authorization

When you place an order, your payment method will be authorized and, where applicable, charged for the full order amount.

Your order will be processed after the payment has been successfully authorized.

If your payment cannot be authorized or completed, your order may be delayed or cancelled.

3. Payment Information

All payment information entered during checkout is processed through secure payment providers.

Thenovicare does not directly store your complete credit card number, security code, or other sensitive payment information on our own servers.

Please make sure that all billing and payment information provided during checkout is accurate.

4. Currency

Unless otherwise stated, prices displayed on our website are shown in U.S. Dollars (USD).

If you use a payment method or bank account in another currency, your payment provider or bank may apply its own exchange rate or foreign transaction fees.

Thenovicare is not responsible for fees charged by your bank or payment provider.

5. Payment Verification

For security purposes, we may conduct additional verification before processing an order.

We reserve the right to cancel or decline an order if we reasonably suspect unauthorized activity, fraud, or other payment-related issues.

If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

6. Failed or Declined Payments

If your payment is declined, please check that:

Your card or payment information is correct.
Your billing address matches the information registered with your payment provider.
Your card has sufficient available funds.
Your payment method is valid and supported.

You may also try another available payment method at checkout.

7. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been processed, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

For more information, please review our Return & Refund Policy.

At Thenovicare, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase or your order number is required.
• Beauty, personal care, and hygiene products must be unopened and unused for health and safety reasons.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item and packaging. We will review the issue and, if approved, provide a replacement or full refund.

Refunds

Once we receive and inspect your returned item, we will notify you of the result.

If your return is approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Return Shipping

For returns due to a change of mind, the customer is responsible for the return shipping cost.

If the item is defective, damaged, or incorrect, we will cover the reasonable return shipping cost.

Non-Returnable Items

For hygiene and safety reasons, we generally cannot accept returns for:

• Opened or used beauty and personal care products
• Opened cleaning or hygiene products
• Items that have been damaged or altered after delivery
• Gift cards

How to Request a Return

Please contact us at thenovicare@163.com with:

• Your order number
• The reason for your return
• Photos, if the item is damaged or defective

Our customer service team will provide you with the next steps.

Please do not send an item back before contacting us.

We reserve the right to refuse returns that do not meet the conditions above.